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RETURN POLICY

YOUR SATISFACTION IS OUR GOAL. IF YOU ARE UNHAPPY WITH YOUR PURCHASE, PLEASE MAKE SURE TO CONTACT US WITH EMAIL FIRST. PLEASE EMAIL US AT info@hihair.com THE UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED. 

 

OUR POLICY LASTS 7 DAYS. IF 7 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE.

 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNWORN, UNWASHED, ORIGINAL LACE(UNCUT), ORIGINAL CURL PATTERN(UNDISPERSED.  IT MUST ALSO BE IN THE ORIGINAL PACKAGING. WE ARE HAPPY TO ISSUE YOU A REFUND IN THE FORM OF A GIFT CARD FOR USE ON FUTURE PURCHASES. 

 

ADDITIONAL NON-RETURNABLE ITEMS:

 

SALE ITEMS (IF APPLICABLE)

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

 

SHIPPING

 

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

 

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

 

IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.